Hello to everybody!

We experienced unforeseen datacenter maintenance without any notice.

These are the data center notices.

09.08.2022 12:25 pm (UTC+2) Immediate Maintenance in our Duesseldorf Data Center

Today on August 9, 2022, at 5:00 pm CEST an immediate maintenance in our Duesseldorf Data Center will take place, affecting some network segments. Customer services can be affected and unavailable during the maintenance.

The offtime is expected to last no longer than 90 minutes.

[UPDATE 09.08.2022 06:30 pm (UTC+2)]

Unfortunately, the maintenance is still ongoing. We will inform you here every 30 minutes.

[UPDATE 09.08.2022 07:00 pm (UTC+2)]

Maintenance is still in progress. A time estimate for the duration is unfortunately not yet possible.

[UPDATE 09.08.2022 07:31 pm (UTC+2)]

The maintenance work continues. We apologize for the delay.

[UPDATE 09.08.2022 08:04 pm (UTC+2)]

Situation remains unchanged. We are working hard to fix the problem.

[UPDATE 09.08.2022 08:43 pm (UTC+2)]

situation unchanged. The next status update will be at 22:30 CEST

[UPDATE 09.08.2022 11:41 pm (UTC+2)]

Due to the failure of several network components, we currently assume that the disruption will continue for several hours. Next update will be at 2:00 am CEST.

[UPDATE 10.08.2022 03:12 am (UTC+2)]

Unfortunately we are still facing issues and working hard to solve them as soon as possible. Next status update at 8:00 CEST

[UPDATE 10.08.2022 04:37 am (UTC+2)]

The maintenance work and troubleshooting have been completed. All services are available again without restrictions.

We likewise believed the problem will be rectified in 90 minutes, therefore we took no action.

We could have taken preventative measures to switch services to the backup server if the maintenance had been announced prior to the problem.

I sincerely apologise for the inconvenience. We will make sure to switch to a different data centre if the current data centre continues to cause problems.

Best Regards,

Pushkraj